General Terms & Conditions

1.   Arrival / Departure

Guests may arrive from 3 pm on the day of arrival. Departure must be no later than 09:00 am (on the day of departure). Exceeding the departure time by more than 30 minutes will result in the charging of an additional night.

Other arrival and departure times can be agreed individually with the landlord. Should the tenant fail to appear on the day of arrival, the contract shall be deemed terminated after a period of 48 hours without notification to the landlord. The landlord or his representative may then freely dispose of the property. A (pro rata) refund of the rent due to early departure will not be made as a matter of principle.

On the day of arrival, the tenant will receive a key code for the rented property in exchange for the registration data (see "5. Obligations of the tenant").

 

2.   Special requests and side agreements

are generally possible. They require the written confirmation by the landlord.

Keeping dogs is not allowed.

 

3.   Payment

The rental contract becomes valid upon receipt of the deposit on the landlord's account. The deposit of 25% of the rental amount is due for payment within seven days of receipt of the booking documents. The residual payment of the remaining amount is to be paid 30 days before arrival. If the payment deadlines are not met, the landlord may withdraw from the contract. Non-payment shall be deemed to be a withdrawal and shall entitle the landlord to re-let the property.

The costs for electricity will be charged additionally. The energy costs are charged according to consumption. The price per kWh will be communicated in the booking documents.

 

Due to rising inflation as well as rising energy costs, we reserve the right to adjust the price to the official consumer price index of Statistics Austria (https://www.statistik.at/Indexrechner/Controller). Therefore, the rental price may increase between the conclusion of the contract and the start of the rent. The billing of the electricity costs is based on the electricity price which is charged to the company. With the down payment of the rent (basic price), the value retention is also agreed. A possible price increase due to the value retention does not justify a change in the cancellation regulations. If guests want to cancel the booking due to the adjustment of the rental price, the cancellation rules of the terms and conditions apply.

 

3.a. Inclusive - Services

 - Dish towels, washing-up liquid and dishwasher tabs are included in the price.

 

3.b. Optional services

Bed linen and towels can be provided. Please request in at least 1 week upon arrival:

- Bed linen set (per person) € 10

- Towel set (per person) € 5 

 - Additional firewood (this is our current purchase price from the supplier incl. delivery) € 160 / m3 (subject to change.) 

 

4.   Cancellation

You can withdraw from the contract at any time. The withdrawal must be in written form. In the event of withdrawal, you are obliged to compensate the tenant for the damage incurred:

 

Days to Rent

Loss-compensation to landlord

More than 121 days

none

120 - 61 days

Deposit (25% of total price)

60 - 15 days

50% of total price

14 - 8 days

80% of total price

Less than 8 days

100% of total price

 

In the event of cancellation less than eight days before the start of the rental period, the full rental price must be paid.

The date of receipt of your cancellation notice counts in each case. Amounts already paid will be charged. You can provide a substitute person who will take over your contract under the same conditions.

In such a case, a new rental contract will be drawn up so that rights and obligations are transferred to the new tenant. As soon as the new tenant has paid the deposit or the total price, depending on the remaining days to the rent, the renouncing tenant will also receive a 100% refund of the costs already paid.

 

4.1.      Corona-related cancellations

4.1.1.   Cancellation in case of entry ban /accommodation ban

In the event of a ban on entry or accommodation, the cancellation shall be made in written form by the host or the guest.

In case of such a ban at the planned time of travel, it is impossible for the landlord to provide the service (renting).

Therefore, the landlord shall refund 100% of the payments already made, irrespective of whether the written cancellation was made by the host or the guest.

 

4.1.2.   Cancellation in case of illness, fear of corona and quarantine, etc.

Should the landlord be able and permitted to provide his service (rental), but the guest cancels for personal reasons (including illness, fear of corona, quarantine, increasing corona case numbers, etc.), the cancellation conditions of the General Terms and Conditions (GTCs) of the landlord apply. The GTCs also apply if the tenant is not allowed to leave the departure country due to national regulations.

Travel cancellation insurance is therefore recommended.

 

5.   Obligations of the tenant

The tenant agrees to treat the rented property (holiday home, inventory and outdoor facilities) with care. If damage occurs during the tenancy to the holiday house and / or its inventory, the tenant is obliged to notify the landlord immediately.

Defects and damages already identified on arrival must be reported to the landlord immediately, otherwise the tenant is liable for these damages. For the elimination of damage and defects, a reasonable period must be granted. Claims arising from complaints that are not reported immediately on the spot are excluded. Complaints that are received at the end of the stay or after leaving the rented house are also excluded from the claim. In the event of any disruption of performance, the tenant is obliged to do everything reasonable within the scope of his legal obligation in order to contribute to correcting the disruption and to minimize any damage that may have occurred. On the day of departure the tenant must remove personal belongings. The tenant has to separate and dispose the garbage, dishes are to be stored clean and washed in the kitchen cabinets.

 

Due to the legally prescribed obligation to register, the landlord is obliged to report the tenant's registration data to the municipal office completely, on time and correctly. In order to facilitate the registration process, the tenant receives a link to fill in the registration data independently before arrival. This form must be filled in, signed and returned to the landlord (to neuhofalm@sbg.at) before arrival so that the landlord can forward this form to the registration office.

 

6.   Data protection

The tenant agrees that within the scope of the contract concluded, necessary data about his person are stored, changed and / or deleted. All personal data will be treated confidentially.

 

7.   Liability

The announcement was made to the best of the landlord’s knowledge and belief. Liabilities do not apply in case of influence arising from the rental property by force majeure, by customary power- and water outages and storms is not liable. Likewise, the landlord is not liable for unpredictable or unavoidable circumstances, such as of administrative directives, sudden construction site or for disturbances caused by natural and local circumstances. However, the landlord will try to assist in solving the problems (as far as possible).

The landlord is not liable for the use of the provided games and sports equipment. The arrival and departure of the tenant takes place in own responsibility and liability. The landlord is not liable for personal belongings in case of theft or fire. The tenant is fully liable for willful destruction or damage.

The landlord is not to be held liable for the offers of third-party providers (e.g. sports and outdoor program providers).

 

8.   Final provisions

Photos and text on the websites, on other platforms or advertisements are used for a realistic description. A 100% agreement with the rental property cannot be guaranteed. The landlord reserves the right to change the equipment (e.g. furniture) if they are equivalent.

Should one or more provisions of these terms and conditions be or become ineffective, this shall not affect the validity of the remaining conditions. The ineffective provision shall be replaced by an effective one, which comes closest to the economic and legal will of the contracting parties.

Austrian law applies. Jurisdiction and place of performance is the place of residence of the landlord.